We want you to be happy with your cane and feel safe when ordering from us. This policy explains how returns, refunds, and our manufacturer’s warranty work for GC-Artis Walking Sticks Canes.

1. WARRANTY RETURNS (DEFECTIVE / DAMAGED / NOT AS DESCRIBED)

We provide a 120-day manufacturer warranty starting from the date of delivery, divided into:

  • Full Warranty – first 30 days, and
  • Limited Warranty – next 90 days.

This warranty applies when:

  • the product has a manufacturing defect;
  • the cane or its parts were damaged during delivery;
  • the item is not as described (serious discrepancy with the product description or photos);
  • hidden wooden defects appear during normal use;
  • there are functional issues during normal use, not caused by misuse or neglect.

Our responsibilities in a warranty case:

  • We take full responsibility if the product is defective, damaged during delivery, or not as described.
  • Under the warranty we may:
    • send a replacement product or replacement part, or
    • issue a full or partial refund, depending on the situation and your preference.

Who pays for shipping in a warranty case:

  • If it is our fault (defect, damage in transit, not as described), we cover:
    • return shipping costs (if we need the item back), and
    • shipping costs for replacement.
  • In many cases, we may not require you to send the product back if you provide clear photo/video evidence of the problem.

2. WHAT IS COVERED / NOT COVERED BY THE WARRANTY

Covered (within 120 days):

  • damage during delivery (cracks, broken parts due to transport);
  • manufacturing defects (problems with assembly, joints, fittings, etc.);
  • hidden wooden defects that appear during normal use;
  • functional issues from normal use, not caused by misuse or neglect.

Not covered:

  • normal wear and tear of the finish (small scratches, scuffs, minor chips in the coating);
  • wear of replaceable parts (for example, rubber tips that wear down over time);
  • damage caused by misuse or accidents, including:
    • using the cane as a lever, tool or weapon;
    • strong impacts, falls or intentional bending/twisting beyond normal use;
  • damage caused by improper care:
    • exposure to aggressive chemicals or solvents;
    • storage in extremely damp or extreme temperature conditions;
    • neglect or obvious abuse;
  • damage caused by animals (bites, chewing, etc.).

If you are unsure whether your situation is covered, please contact us with photos and a description of the issue — we will review each case individually.

3. HOW TO SUBMIT A WARRANTY CLAIM

To start a warranty claim, please:

  1. Contact us by email: gcartis@ukr.net
  2. Include in your message:
    • your order number;
    • your full name;
    • a description of the issue (what is wrong or broken);
    • clear photos (and/or video) showing the defect or transit damage.

We will review your request within 24 hours and reply with information about the next steps (replacement, refund, or repair instructions). Please do not send any items back before receiving our official instructions.

4. LIFETIME SUPPORT

We provide lifetime support for your cane:

  • We are happy to advise you on care, maintenance and safe use.
  • If you need a replacement part (for example, a tip, decorative element, or other component), we will help you order it at a special customer price whenever possible.

To request support, please contact us at gcartis@ukr.net with your order ID and a short description of your question or issue.

5. YOUR STATUTORY RIGHTS

Nothing in this Manufacturer's Warranty Policy limits or excludes any mandatory consumer rights you may have under the laws of your country of residence.

This warranty is in addition to, and does not limit, any mandatory consumer protection laws. If there is any conflict between this policy and mandatory consumer law, the law of your country will prevail.